Firstly, a very warm Welcome to Countrywide Pianos and thank you for visiting our web site, we do of course hope that you will visit the showroom however, due to the “new normal” we have had to introduce a new way of shopping more safely, The first of which is that showroom viewing is by appointment, the plus side of this is of course, that you get the chance to see, and play the pianos, a pleasure that no virtual technology can ever take the place of, plus our new By appointment viewing means there is no having to queue outside or dodge other shoppers !. Please take a moment to read the new guidelines and watch our introductory video on shopping more safely.
We are asking everyone to keep a social distance of at 2 metres here in the showroom between yourself and the Countrywide Piano staff. Government guidelines require us to allow 12.5 sqm of floor space per person, therefore we have chosen to limit customer numbers to just 2 per family group at a time. We’re also asking everybody who comes into our Showroom to use hand sanitizer before browsing. Hand sanitisingfacilities are located inside the showroom.
We have also introduced more frequent in-store cleaning routines with a particular focus on surfaces . Piano keys are cleaned after use therefore we request that you browse the showroom before narrowing your choice down to a selection of up to three pianos to try initially or of course, if you prefer, we are more than happy to demonstrate the piano for you. With up to 100 pianos on the floor each with 88 keys, you can appreciate that amounts to a lot of constant cleaning to do!! however, we are flexible, and would not refuse if you wanted to include 1 or 2 more.
When it comes to placing your in-store order, we will invite you up to our reception area where we will serve you from behind a screen. Payment can be made contactless, or by BACS and if you do need you to sign any documentation, we are providing single use disposable pens.
For the safety of our customers and everyone here at Countrywide Piano Centre, we’re carefully following the government’s COVID-19 Secure guidelines around workplace safety. We’re continually monitoring this guidance and updating whenever it is needed.
For your peace of mind, our in-house delivery crew observe strict social distancing within guidelines of “ Safer Working Together practices”. This includes working in fixed pairs with in-van dividing screen. They also wear face masks and face shields together with the use of hand sanitizer before and after every delivery. We ask that you have all doors open and ready on arrival of our delivery crew and leave a sheet of paper exactly where you would like the piano placed in order to limit contact.
If anyone in the home is self isolating or is feeling unwell, please contact us as we must postpone and re-arrange delivery.
Piano Tuning in your home
Since before Lockdown, we have had in place safer working practices and we continue to follow these . Our piano tuner uses hand sanitizer before and after each visit,and will wear disposable gloves. To help us, we ask that you ensure the piano lid is clear of books photos etc from the piano Regretfully, we will also have to refuse kindly offered tea or coffee at this time too .